Shipping policy
Last Updated: 3 September 2026
MAVCHI currently sells and ships within Australia only.
1. Shipping Fee
We offer:
FREE SHIPPING on orders over 560
For orders under $50, a flat $6 shipping/dispatch fee applies.
The $6 fee is a contribution towards the overall cost of sending your order, including postage, packaging materials and order handling.
It is not intended to represent the exact postage amount shown on the parcel.
We use a simple flat-rate shipping structure rather than charging a separate calculated fee for every individual order. As a result, the same $6 fee may apply to orders of different sizes or weights.
2. Dispatch Time
We usually dispatch orders within 3 business days.
Dispatch times may vary depending on order volume, how busy we are, stock availability and other circumstances.
During particularly busy periods, dispatch may take longer.
3. Delivery
Most orders arrive within approximately 1 week after dispatch.
However, delivery times can vary and may be affected by unexpected circumstances outside MAVCHI’s control, including postal delays, transport disruptions, weather, operational issues or other events.
Delivery timeframes are estimates only and are not guaranteed.
4. Delivery Providers
Most MAVCHI orders are sent using Australia Post.
Depending on the circumstances, we may also use another delivery service or deliver an order ourselves.
5. Tracking
Small orders may sometimes be sent without tracking.
Larger orders may be sent using a tracked delivery service.
Where tracking is available, tracking information may be provided to the customer.
If an order is sent without tracking, we may not be able to provide tracking information or confirm its exact location while it is in transit.
6. Delivery Address
Customers are responsible for providing an accurate and complete delivery address when placing an order.
Please carefully check your delivery information before completing your purchase.
If an order has already been dispatched, MAVCHI may not be able to redirect it.
If an order is returned to MAVCHI because an incorrect or incomplete address was provided, the customer may be required to pay the cost of resending the order.
7. Delayed or Missing Orders
If your order has not arrived, please contact us so that we can discuss the situation.
If an order has still not arrived after one month from dispatch, you may contact MAVCHI and request a refund.
Where appropriate, we may ask for information about the order and delivery before processing the refund.
8. Delivery Delays Outside Our Control
MAVCHI is not responsible for unexpected delays caused by circumstances outside our reasonable control.
This may include delays caused by Australia Post or another delivery provider, extreme weather, transport disruptions, natural disasters, technical problems, industrial action or other unforeseen events.
We will do our best to assist if your order is delayed.
9. Incorrect or Missing Items
If you receive an incorrect item or your order has an issue, please contact us through our Contact page or email:
We will work with you to resolve the problem.
10. Contact
If you have questions about shipping or delivery, please contact:
Email: hello.mavchi@gmail.com
or use the Contact page on the MAVCHI website.
MAVCHI