Privacy policy
Last Updated: 3 September 2026
MAVCHI respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we handle it when you visit or make a purchase through the MAVCHI website.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you place an order or create an account with MAVCHI, we may collect information such as:
- Your name
- Shipping address
- Email address
- Phone number, if provided
- Billing address, if different from your shipping address
- Order and purchase information
- Information associated with your customer account
We may also collect information automatically when you use our website, such as information associated with cookies, website sessions, device information and website usage.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Process payments and refunds
- Communicate with you about your orders
- Respond to enquiries and customer service requests
- Manage customer accounts
- Maintain and improve our website
- Protect our website and customers from fraud, misuse or security risks
- Meet our legal, accounting and record-keeping obligations
- Resolve disputes and enforce our website terms
If we introduce marketing or promotional communications in the future, we will handle them in accordance with applicable privacy and marketing laws.
3. Payment Information
MAVCHI uses third-party payment services to process payments.
Our current payment setup may allow payment by credit or debit card, Apple Pay, Google Pay, Afterpay and Zip Pay through Stripe, depending on the payment options available at checkout.
Payment information is processed by the relevant payment provider. MAVCHI does not need to store customers’ full payment-card details on our website.
Third-party payment providers may collect and process information in accordance with their own privacy policies and terms.
4. Sharing Your Information
We may share personal information with third-party service providers where reasonably necessary to operate our business and fulfil your order.
For example, we may provide the information necessary for delivery, such as your name and delivery address, to Australia Post or another delivery provider.
We only aim to provide information that is reasonably necessary for the relevant service.
We may also disclose information where required or permitted by law.
5. Website Hosting and WooCommerce
Our website operates using WordPress and WooCommerce and is hosted by a third-party hosting provider.
These services may process or store information as necessary to operate the website, manage orders, maintain customer accounts and provide website functionality.
6. Cookies
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
- Keeping items in your shopping cart
- Maintaining login and account sessions
- Supporting checkout functionality
- Remembering certain preferences
- Website security
- Improving website functionality
We may introduce additional cookies or technologies in the future, including technologies used for analytics or other website features.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.
7. Customer Accounts
You may choose to create a customer account on our website. Customer accounts may allow you to use standard WooCommerce account functions, such as viewing previous orders and managing account information.
Guest checkout is also available, so you do not need to create an account to place an order.
8. Marketing Communications
MAVCHI may introduce promotional emails, newsletters or other marketing communications in the future.
If we introduce these services, we will provide appropriate options for customers to manage or unsubscribe from marketing communications where required by law.
9. How We Protect Your Information
MAVCHI takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by our website.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for purposes such as operating our business, processing orders, accounting, taxation, legal compliance, dispute resolution, security and record keeping.
Different types of information may need to be retained for different periods depending on the circumstances and applicable legal requirements.
11. Your Privacy Rights
You may contact us to ask about personal information we hold about you or to request correction of inaccurate information.
You may also contact us if you have a privacy-related concern or complaint.
To make a privacy enquiry, please contact us through our Contact page or email:
We will consider and respond to privacy enquiries within a reasonable timeframe.
12. Children’s Privacy
MAVCHI does not have a specific minimum age requirement for customers.
Where a child wishes to make a purchase, we recommend that a parent or guardian place or supervise the order.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The updated version will be published on this page and the Last Updated date will be changed accordingly.
14. Contact Us
If you have any questions about this Privacy Policy or how MAVCHI handles personal information, please contact us through our website Contact page or email:
MAVCHI