Refund policy
Last Updated: 3 September 2026
We want you to be happy with your MAVCHI purchase. This Refund Policy explains how we handle returns, refunds, faulty or damaged products, incorrect orders and order cancellations.
Nothing in this policy is intended to exclude, restrict or replace any rights you may have under the Australian Consumer Law.
1. Change-of-Mind Returns
MAVCHI accepts change-of-mind returns within 30 days of receiving your order, provided the item is:
- New and unworn
- In a resalable condition
Packaging and labels do not need to be intact.
Change-of-mind returns may apply if, for example, you have chosen the wrong colour or size or simply no longer want the item.
2. Return Postage
For a change-of-mind return, the customer is responsible for the cost of returning the item to MAVCHI.
Please contact us before sending anything back so that we can provide the appropriate return instructions.
3. Original Shipping/Dispatch Fee
The original $6 shipping/dispatch fee is not refundable for change-of-mind returns.
This fee is a flat-rate contribution towards postage, packing materials and order handling. It is not intended to represent the exact postage cost printed on the parcel.
4. No Exchanges
MAVCHI does not currently offer exchanges.
If you would like a different size, colour or product, you may return the original item in accordance with this Refund Policy and place a new order.
5. Faulty or Damaged Products
If you receive a product that is faulty or damaged, please contact MAVCHI as soon as you notice the issue.
Please provide your order details and, where useful, photographs or other information that helps us understand the problem.
We will assess the issue and, where required under Australian Consumer Law, provide an appropriate remedy, which may include a replacement, repair or refund.
6. Incorrect Items
If we accidentally send you the wrong colour, size or product, please contact MAVCHI.
We will work with you to arrange an appropriate solution, such as a replacement or refund, at no cost to you.
7. Refunds
Once a refund has been approved, MAVCHI will process it as soon as reasonably possible.
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
8. How to Request a Return or Refund
To request a return or refund, please contact us through the MAVCHI Contact page or email:
Please include your order details and briefly explain the reason for your request.
Do not send a return before contacting us.
9. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major failure, you may be entitled to a replacement or refund, as well as compensation for other reasonably foreseeable loss or damage in accordance with the law.
For a minor failure, we may be entitled to provide a remedy such as a repair or replacement, where applicable.
Our change-of-mind policy does not affect your rights under the Australian Consumer Law.
10. Contact
For questions about returns or refunds, please contact:
Email: hello.mavchi@gmail.com
or use the Contact page on the MAVCHI website.
MAVCHI